I was driving from
the San Francisco Bay Area in my 2007 Toyota Camary (187,000+ miles) on
Saturday, December 23, 2012 on my way to spend Christmas with my son in
Oceanside, CA. After stopping in Delano for a quick cup of
entered the 99 South and my engine light came on. I quickly
nearest Toyota dealership and it directed me to a Bakersfield
I contacted the dealership and was informed that I was over 35
from the dealership. The nice gentleman directed me to their other
which was right off the 99. I called the North Bakersfield
dealership and was given directions. Upon my arrival, I was
directed to Assistant Service Manager, Cody Walters. He was
very nice and
advised me that my valve system was in trouble. The quote was
what I wanted to pay especially since I had paid out almost $2,000 for
repairs during the summer. I called my son in Oakland and had
book my car. It was valued too low to make the required
informed Cody he could call me a tow truck or call a salesman.
introduced me to salesman, Sam Son. Sam is a young gentleman
extremely professional, polite and patient. (I am an
expects great customer service whenever I do business.) Sam and I test
cars, a Camary hybrid and 6 cyl. I settled on the 6 cylinder
Camary SE. I love my "Attitude black" Camary. During
negotiations, I was asked what did I expect from my trade-in.
I named my
number and was given it. Next, Sam and I completed the
process and I was not happy with my interest rate. Floor
Provencio, was called in and I was granted a lower interest rate.
reqeusted an additional amount on my trade-in. Sam and Matt
believe I would get anymore money, but did present my request to their
Manager. I told them that I have the favor of God and I
believe that I
would be given the best deal possible at their dealership. Sam came back
informed me that my request was granted. Sam then escorted me
over to the
finance department. There were four people in front of me, so I
in the comfortable lounge and talked to other customers.
realize that it was late and that I would have to continue my drive to
Oceanside, so I asked for some coffee. Sam was so nice he
drove me over
to Starbucks and got me some coffee. He offered me dinner, but
as I wanted to get back to the finance manager. While waiting back at
dealership, Amir Ayyoub, Sales Manager approached me and informed me
was able to lower my interest rate ever lower. I was excited!
introduced me to Alan Doward, Finance Manager, who very patiently
questions and explained my contract. I was given my keys and
me out to the car where it was being waxed. Sam set me up on
dealership's computer and logged me into Toyota Entunes. Next,
Sam set up
my car's bluetooth, satellite radio and other personalized items I
wanted in my
car. He showed my how to operate my car and explained other
We inspected the car and then I found out that Sam was suppose
to get off
work at 6:30 p.m. It was 8:30 p.m. I really
appreciated that Sam
stayed with me during the whole process. I was sent off very
I drove an additional 3 hours from Bakersfield to Oceanside.
next morning I received a call from Sam to make sure I had made it to my
Give this place and the cars a try....you will be happy with every aspect of the experience.
Buying my new Toyota from North Bakersfield Toyota was the
easiest car buying experience I have ever had. The staff there make it
easy to get in the Toyota of your choice and really walk you through all
the buying options available.
When it came time to get my first service work done, again, they were quick, responsive and reliable. They even washed and detailed my truck before I picked it up.
North Bakersfield Toyota